Terms & Conditions

Definitions

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "otsobet," "we," "us," or "our" refers to the operator of the otsobet platform accessible at otsobet.app.
• "Platform" refers to the otsobet website, mobile site, and any associated applications or services offered under the otsobet brand.
• "Player," "you," or "your" refers to any individual who accesses, registers on, or uses the otsobet Platform.
• "Account" refers to the registered user account created by a Player on the Platform.
• "Balance" refers to the total funds held in a Player's Account, including real-money deposits and any applicable bonus funds.
• "Bonus Funds" refers to promotional credits awarded by otsobet that are subject to wagering requirements before withdrawal.
• "Wagering Requirement" refers to the number of times a bonus amount must be wagered before it becomes eligible for withdrawal.
• "KYC" (Know Your Customer) refers to the identity and age verification process required by Philippine regulations and otsobet's internal compliance procedures.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory body overseeing licensed gaming operations in the Philippines.
• "Prohibited Jurisdiction" refers to any country, territory, or region from which access to or use of the Platform is restricted or prohibited under applicable law.

Acceptance of Terms

By accessing the otsobet Platform, creating an Account, or placing any wager, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the Platform and close your Account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

These Terms are written in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.

Eligibility

3.1 Age Requirement

The otsobet Platform is strictly intended for individuals who are 21 years of age or older. This age restriction is mandated by Philippine law and is non-negotiable. By registering an Account, you represent and warrant that you meet this age requirement.

3.2 Geographic Eligibility

The Platform is operated for and directed at players located in the Philippines. Players accessing the Platform from Prohibited Jurisdictions do so at their own risk and in violation of these Terms. otsobet reserves the right to restrict access from any jurisdiction at any time without prior notice.

3.3 Legal Capacity

You must have full legal capacity to enter into a binding contract under Philippine law. Persons who have been declared legally incapacitated by a court of competent jurisdiction are not permitted to use the Platform.

3.4 Self-Exclusion Status

Individuals who have voluntarily self-excluded from otsobet or from any PAGCOR-regulated gaming platform are not permitted to register or maintain an Account. Attempting to circumvent a self-exclusion is a serious violation of these Terms and applicable regulations.

Account Registration

4.1 Registration Process

To access the full features of the otsobet Platform, you must register an Account by providing accurate, complete, and current information as requested during the registration process. You agree to update your information promptly if it changes.

4.2 One Account Policy

Each Player is permitted to hold only one (1) Account on the Platform. The creation of multiple Accounts — whether under the same or different names, email addresses, payment methods, or device identifiers — is strictly prohibited. otsobet employs technical and manual measures to detect duplicate Accounts. Where duplicate Accounts are identified:

• All associated Accounts will be suspended immediately.
• Any winnings generated across duplicate Accounts will be forfeited.
• Deposits may be returned at otsobet's sole discretion, subject to AML compliance review.
• The Player may be permanently banned from the Platform.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login details with any third party. otsobet will not be liable for any loss or damage arising from unauthorized access to your Account resulting from your failure to keep your credentials secure.

If you suspect that your Account has been accessed without your authorization, you must notify otsobet immediately via our support channels.

4.4 Identity Verification (KYC)

otsobet is required by PAGCOR regulations and applicable Philippine anti-money laundering laws to verify the identity of all Players. You may be required to submit one or more of the following documents:

• Government-issued photo ID (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys National ID)
• Proof of address (e.g., utility bill, bank statement dated within the last three months)
• Proof of payment method ownership (e.g., screenshot of GCash account showing your registered name)

Failure to complete KYC verification within the timeframe requested by otsobet may result in suspension of withdrawal privileges or Account closure.

Deposits and Withdrawals

5.1 Accepted Payment Methods

otsobet currently accepts deposits and processes withdrawals via the following payment methods available to Philippine players: GCash, PayMaya, BPI, BDO, and Metrobank. The availability of specific payment methods may change from time to time. All transactions must be conducted in Philippine Peso (PHP / ₱).

5.2 Deposit Terms

All deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited. Minimum and maximum deposit limits apply and are displayed at the time of transaction. Deposits are generally credited to your Account balance within minutes of confirmation.

5.3 Withdrawal Terms

Withdrawal requests will only be processed to a payment account that has been verified as belonging to the Account holder. otsobet reserves the right to request additional documentation before processing any withdrawal. Standard withdrawal processing times are as follows:

• GCash / PayMaya: Within minutes to 2 hours during business hours (8 AM – 12 MN PHT)
• BPI / BDO / Metrobank: Within 1–3 banking business days

5.4 Anti-Money Laundering

otsobet is committed to full compliance with the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended). We are required to report suspicious transactions to the Anti-Money Laundering Council (AMLC). Deposits must not be made for any purpose other than genuine gaming activity. Depositing funds without the intention to wager them constitutes a violation of these Terms and applicable law.

Bonuses and Promotions

6.1 General Bonus Terms

otsobet offers various bonuses and promotional offers to eligible Players from time to time. All bonuses are subject to the specific terms and conditions published alongside each offer, in addition to these general Terms & Conditions. In the event of any conflict, the specific bonus terms shall prevail.

6.2 Wagering Requirements

Unless otherwise stated in the specific bonus terms, all bonus funds are subject to a wagering requirement before they may be withdrawn. The applicable wagering requirement will be clearly stated at the time the bonus is offered. Bonus funds and any winnings generated from bonus funds will remain locked until the wagering requirement is fully satisfied.

6.3 Bonus Abuse

otsobet actively monitors for bonus abuse, including but not limited to: creating multiple Accounts to claim bonuses multiple times, using low-risk betting strategies to satisfy wagering requirements, and colluding with other Players to exploit promotional offers. Where bonus abuse is detected, otsobet reserves the right to void the bonus, forfeit associated winnings, and suspend or permanently close the Account.

6.4 Bonus Expiry

All bonuses have an expiry period, which will be stated in the specific bonus terms. Bonus funds and associated winnings that have not been withdrawn before the expiry date will be removed from your Account balance without compensation.

Game Rules and Fair Play

7.1 Game Availability

The games available on the otsobet Platform — including slots, live casino games, bingo, sports betting, Ludo Quick, and HRG Live — are provided by licensed third-party game providers. The rules of each individual game are governed by the rules published within the game interface itself. In the event of a discrepancy between in-game rules and these Terms, the in-game rules shall apply to that specific game.

7.2 RNG Certification

All random-outcome games on the Platform use certified Random Number Generator (RNG) technology that has been independently tested and audited for fairness. Return-to-player (RTP) percentages are available within each game's information panel.

7.3 Malfunction Policy

In the event of a game malfunction, system error, or communication failure, otsobet reserves the right to void any bets affected by the malfunction. Malfunction voids all pays and plays. otsobet will not be liable for any losses or missed winnings resulting from a technical malfunction beyond our reasonable control.

7.4 Disputed Results

If you believe a game result is incorrect, you must raise a dispute within 30 days of the relevant game session. Disputes raised after this period will not be considered. All disputes are subject to review by otsobet's compliance team, and the outcome of that review is final.

Prohibited Conduct

The following conduct is strictly prohibited on the otsobet Platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of balances, and referral to the appropriate Philippine authorities:

• Fraud and Misrepresentation: Providing false information during registration or KYC, impersonating another person, or using stolen payment credentials.
• Collusion: Coordinating with other Players to gain an unfair advantage in any game, particularly poker or live dealer games.
• Automated Betting: Using bots, scripts, artificial intelligence tools, or any automated software to place bets or interact with the Platform without human input.
• Exploitation of Errors: Deliberately exploiting software bugs, pricing errors, or system vulnerabilities to gain an unfair advantage. Any winnings obtained through exploitation of errors will be voided.
• Money Laundering: Using the Platform to launder proceeds of crime or to conduct any transaction that violates the Anti-Money Laundering Act of the Philippines.
• Chargebacks: Initiating unauthorized chargebacks or payment reversals with your bank or payment provider. Players who initiate chargebacks will have their Accounts suspended and the chargeback amount will be pursued through legal channels.
• Underage Access: Allowing or facilitating access to the Platform by any person under 21 years of age.

Responsible Gaming

otsobet is committed to promoting responsible gaming and minimizing the risk of gambling-related harm. We provide the following tools to all registered Players, accessible directly from the Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit.
• Session Timers: Receive notifications after a set period of continuous play.
• Reality Checks: Regular pop-up reminders displaying your session duration and net result.
• Cool-Off Periods: Temporarily suspend your Account for a defined period without permanent closure.
• Self-Exclusion: Permanently exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of six (6) months.

Players who self-exclude must not attempt to open new Accounts or circumvent the exclusion by any means. Any Account opened in violation of a self-exclusion will be closed immediately and any balance forfeited.

For additional support and resources on problem gambling available to Filipino players, please visit our Responsible Gaming page.

Intellectual Property

All content on the otsobet Platform — including but not limited to the otsobet brand name, logo, website design, graphics, text, game interfaces, software, and promotional materials — is the exclusive intellectual property of otsobet or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial gaming purposes. You may not:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written consent from otsobet.
• Reverse-engineer, decompile, or disassemble any software used on the Platform.
• Use the otsobet name, logo, or branding in any manner that implies endorsement or affiliation without express written permission.
• Create derivative works based on any Platform content.

Limitation of Liability

11.1 Platform Availability

otsobet strives to maintain continuous Platform availability but does not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, technical issues, or circumstances beyond our reasonable control. otsobet will not be liable for any losses arising from Platform downtime.

11.2 Exclusion of Consequential Damages

To the maximum extent permitted by applicable Philippine law, otsobet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

11.3 Cap on Liability

In any event, otsobet's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your Account in the thirty (30) days immediately preceding the event giving rise to the claim.

11.4 Player Responsibility

You acknowledge that gambling involves risk and that you may lose money. otsobet is not responsible for any financial losses you incur through gaming activity on the Platform. You are solely responsible for your gaming decisions and for managing your gaming activity within your personal financial means.

Privacy and Data Protection

otsobet collects, processes, and stores personal data in accordance with our Privacy Policy and applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). By using the Platform, you consent to the collection and processing of your personal data as described in our Privacy Policy.

For full details on how we collect, use, store, and protect your personal information, please review our Privacy Policy.

Amendments to These Terms

otsobet reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered Players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and may request Account closure by contacting our support team.

Governing Law and Dispute Resolution

14.1 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

14.2 Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, you agree to first attempt to resolve the dispute informally by contacting otsobet's support team. If the dispute cannot be resolved informally within thirty (30) days, either party may submit the dispute to the jurisdiction of the appropriate courts of the Philippines.

14.3 PAGCOR Complaints

As a PAGCOR-regulated operator, otsobet is subject to PAGCOR's dispute resolution procedures. Players who are unsatisfied with otsobet's resolution of a complaint may escalate the matter to PAGCOR through its official channels.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the otsobet Platform, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Local Agent Support: 8 AM – 12 MN PHT

We aim to respond to all written inquiries within two (2) business days. For urgent account-related matters, live chat is the fastest way to reach us.